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Social engineering against health care help desks

Federal agencies warned about social engineering targeting healthcare and public health organizations. Attackers can try to exploit support workflows as well as technical weaknesses.

This briefing explains a public 2024 advisory. It is not a live incident feed; consult the original source and current vendor guidance for updates.

What the advisory tells us

The FBI and HHS described incidents in which attackers impersonated employees to persuade a help desk to reset credentials. In some cases they bypassed MFA and then targeted accounts involved in reimbursement payments.

What teams can do

Use a documented, independent verification process for account recovery and sensitive changes. Train help desk staff to pause and escalate suspicious requests without relying on caller-provided contact details.

Read the original advisory

FBI IC3 / federal partners: source advisory (PDF) ↗

The linked advisory is an independent government source. It does not endorse CyberWall or its products.

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