Your phones, in the same platform.
CyberWall VoIP gives you business phone lines, desk and mobile apps - and connects every call to the rest of Shield: who called, which customer, which ticket.
See it working
Click around - this is what you see when you sign in to CyberWall Shield. Open alerts, press the buttons, change pages from the menu.
This is the actual product.
Screens from CyberWall Shield as we use it every day. Client names and personal details are blurred. Click a screen to enlarge it.
More than a dial tone.
Numbers and extensions
Desk phones, softphones and mobile apps.
Calls matched to people
Calls are logged on the customer's timeline.
Call summaries
Recorded calls summarized with the request and the outcome (when turned on).
Recording notice
A standard "may be recorded" notice.
Linked to tickets
Support calls attach to their ticket.
Alert calls
Critical security alerts call your team on the same system.
Common questions
Can we keep our numbers?
Usually yes - existing numbers can be moved to CyberWall VoIP.