Asking for help takes two clicks.

A Shield-branded "Submit a ticket" icon sits on every desktop. Requests from the icon, email, phone and portal all land in one service desk, linked to the computer, the person and the remote session.

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Live product preview

See it working

Click around - this is what you see when you sign in to CyberWall Shield. Open alerts, press the buttons, change pages from the menu.

Sample data shown for demonstration. Nothing you click here changes a real system.

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Real screens

This is the actual product.

Screens from CyberWall Shield as we use it every day. Client names and personal details are blurred. Click a screen to enlarge it.

The ticket board - drag a card to change its status, overdue SLAs in red.

Dispatch: drag a ticket onto a technician's day; it shows up in their Outlook calendar.

A ticket with reply, time tracking, the client's computer and an AI assistant that already knows the case.

A client's tickets with saved views and SLA status.

For the people asking

Simple for your staff.

Desktop icon

Describe the problem, attach a screenshot, send. No hunting for an email address.

Email and portal

Requests by email or the web portal go to the same place.

Updates by email

People are told when their ticket changes.

For the people fixing

Everything you need on one screen.

New-ticket pop-ups and emails for your team, so nothing waits.
Open the computer or start a remote session from the ticket.
Time tracking and internal notes customers never see.
Templates and rules for routing and replies.
Calls attached when you use CyberWall VoIP.

Questions

Common questions

Is this a help desk service?

No. Service Desk is software inside CyberWall Shield. Your own team - or your IT provider - answers the tickets.

Can we turn the desktop icon off?

Yes. Your company admin can turn it on or off for your computers.